Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if tags are applicable), and in its original packaging. You’ll also need the receipt or proof of purchase. You will need to provide all documents of proof when you send an email to the email address below. Failure to do so will end up in your refund being rejected. You will also be responsible for paying return shipping.

To start a return, you can contact thenebulapalace@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact thenebulapalace@gmail.com for any return questions.

Items that are cotton based are not valid for return once washed. This will also be stated in the description of items that are all cotton based. Please make sure to check the description before buying!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping price is non-refundable.

 

Cancelling Orders

If you decide to cancel an order it must be done within 24 hours. Failure to do so will end up in the request being denied. Printify (the production facility that makes clothing for The Nebula Palace will begin working on your custom product order after 24 hours and this process cannot be reversed.